Customer Support BG
Responsibilities
- Provide customer support via chat, email, and occasional calls;
- Resolve customer issues and assist with product usage;
- Work with internal systems and CRM tools;
- Escalate complex cases to relevant teams;
- Handle multiple requests while maintaining quality and accuracy;
- Contribute to a positive customer experience.
What we're looking for in a candidate
- Strong written and verbal communication skills;
- Ability to build trust with customers;
- Bulgarian - C1 level or native;
- English - A2 level or higher;
- Confident PC user;
- Ability to work under pressure and stay focused;
- Willingness to learn and grow;
- Previous Customer Support experience is a plus.
What we offer
- Fully remote work;
- Shift schedule: 2/2 (12-hour shifts, mostly day shifts with some night shifts);
- Competitive salary with performance-based bonuses;
- Benefits package (sports, healthcare, education);
- Structured onboarding and training program;
- Work equipment provided;
- Opportunity to grow within a fast-growing, international team.
How we hire
Recruiter Screen
Our recruiters carefully review your application and reach out to schedule the initial interview. Feel free to ask more about the role!
Hiring Manager Interview
Candidates selected undergo an interview where we discuss their skills, experience, and how they fit with corporate culture.
Assessment Task
Some candidates might complete a task to show their skills in action. Usually brief, these tasks respect your time.
Final Interview
This is the last step where you get feedback on your task and meet our department head.
Decision & Offer
We decide within 2 weeks and notify the chosen candidate with an offer to join us!